HOW MUCH SHIPPING COSTS? On the Product page, you can calculate shipping costs by clicking "Calculate shipping costs" just above the add-to-cart button.
On the Checkout page, you will be prompted to select a shipping method for your product. The total shipping cost will be calculated automatically based on your shipping location before you complete your order. Free Shipping applies to Regular shipping with a minimum purchase of JPY 10,000. (Excludes Okinawa, Hokkaido, Sapporo, and other small islands).
SHIPPED FROM: Shipping locations are determined by the variant selected and your shipping address. You can see where your product is being shipped from on the Product page under the section "Shipped from:". The location will be displayed as either Japan or Indonesia, depending on the product availability.
Shipped from: Indonesia: Products shipped from Indonesia are currently in an experimental phase, and shipping policies may change from time to time. These products are now available for worldwide shipping, but certain restrictions or adjustments may apply depending on your shipping destination. Please check product details or contact customer support for the latest updates.
Shipped from: Japan: Products shipped from Japan are available for international shipping, meaning we can ship them to various countries worldwide.
HOW LONG IS THE DELIVERY TIME? Your order will be shipped within 2-5 working days or 4-14 days, depending on your shipping address.
CAN THE PRODUCT BE SHIPPED OUTSIDE JAPAN?
- Products marked Shipped from: Japan can be shipped worldwide.
- Products marked Shipped from: Indonesia are currently available for worldwide shipping but remain in an experimental phase, and shipping conditions may vary.
WHAT IF I CANNOT RECEIVE THE PRODUCT AT THE TIME OF DELIVERY? If you are unable to receive the product at the time of delivery, the delivery team will leave a message or contact you, and make a maximum of two delivery attempts. Re-delivery will be made on the next working day.